Frequently Asked Questions - Shipping

If your package has tracking available you will receive the tracking number in an automated email at the time your package is shipped. Please remember to check your email's spam folder if you don't receive it. Please email info [at] akatako [dot] net if it has been more than 48 hours since you placed your order and you have not received the tracking number.

U.S. orders are always shipped with delivery confirmation.
Only international orders that are shipped with priority mail can be tracked. "Regular mail" does not provide tracking.

Please take a look at the shipping page for a detailed explanation.

Packages are usually shipped within 3 business days (excludes holidays and weekends).

This has not happened yet but if it ever does you will need to return the wrong item (AkaTako will pay for shipping it back). The correct item will be sent to you!

If you chose to ship your package with insurance, just email info [at] akatako [dot] net describing the condition of the package. Please don't throw anything away! I will put in a claim with insurance on your behalf and either refund the price of the item OR replace the item based on your preference. You must notify AkaTako that there is a problem less than 30 days after your order is delivered.

If you did not ship with insurance there is not much that can be done. AkaTako.net packages items very carefully but if the post is horribly abusive to the package sometimes it cannot be helped. If you are concerned about damage please pick a shipping option that includes insurance.

First, please take a deep breath. Everything will be ok.

Next, please take a good look around the outdoor area of your home. Packages are sometimes left in hidden and unexpected areas. If you definitely can't find it, please send me an email with your order number and arrival details. If the order was "delivered" by your local post office, please visit your local post as soon as possible. Show them the tracking and explain the situation. Sometimes the package is being held at the post office.

Please wait for a reply to your initial email to AkaTako so that you know all of the options. We've shipped tens of thousands of parcels and we know the procedures.

Any shipments going to a U.S. address will not be charged VAT/import tax. It is likely that shipments to Europe, Asia, Africa, and South America will be charged an import tax.

AkaTako does NOT pay the VAT/import taxes for you in advance. It is up to you to know your laws and to pay the fees.

Because the VAT/import taxes vary for each country, please search for your country to find out if you may be charged. Some countries do not charge for items under $30 while some place the limit at $100. Some countries charge smaller percentages, etc.

In general, AkaTako will provide invoices on the outside of the package for "Expedited Shipping" shipments or purchases over $100. If you require invoices please request them in the "Order comments" section.

Unfortunately, the US postal service has significantly increased their international rates. The good news is that the rates are actually lower when you buy more items - the heavier the package, the better the rate. You can always email info [at] akatako [dot] net if you'd like a personalized shipping quote.