My item arrived damage, what can I do?

If you chose to ship your package with insurance, just email info [at] akatako [dot] net describing the condition of the package. Please don't throw anything away! I will put in a claim with insurance on your behalf and either refund the price of the item OR replace the item based on your preference.

If you did not ship with insurance there is not much that can be done. packages items very carefully but if the post is horribly abusive to the package sometimes it cannot be helped. If you are concerned about damage please pick a shipping option that includes insurance.