My order tracking says it was delivered but I didn't receive it - what should I do?

First, please take a deep breath. Everything will be ok.

Next, please take a good look around the outdoor area of your home. Packages are sometimes left in hidden and unexpected areas. If you definitely can't find it, please send me an email with your order number and arrival details. If the order was "delivered" by your local post office, please visit your local post as soon as possible. Show them the tracking and explain the situation. Sometimes the package is being held at the post office.

Please wait for a reply to your initial email to AkaTako so that you know all of the options. We've shipped tens of thousands of parcels and we know the procedures.